FAQs


Frequently
asked questions


  • How do I become a member of IAA?
  • Who is eligible for IAA Medical cover?
  • What do I do when my Card lost?
  • What do I do when my Card is not working?
  • What is referral? And how do I access a referral?
  • What is a reimbursement? When/ How does it apply?
  • Can someone else use my Medical Card?
  • What do I do under an Emergency situation?
  • What are Generic Drugs?
  • Do Generic Drugs work?
  • Does IAA give only generic drugs?
  • How do I access specialist services on IAA? Do I need a referral?
  • What do I do when my limit is exhausted on the card?
  • What are affiliate Health Service providers?
  • Can I move my inpatient limits to Outpatient?
  • Who do I call in case of further inquiries about the medical scheme?
How do I become a member of IAA?

Call the Customer care help lines +256 753 018888 / +256 772 200448 for assistance.

Who is eligible for IAA Medical cover?

Anyone is eligible.

What do I do when my Card lost?

Contact IAA office at Plot 48, Yusuf Lule road, or Call the pre-authorization line +256 772 200 448 / +256 750 018 888 for assistance.

What do I do when my Card is not working?

Call the pre-authorization line +256 772 200 448 / +256 750 018 888 for assistance.

What is referral? And how do I access a referral?

Referral is when a doctor advises to move a patient from one facility to another for medical reasons. Call the pre-authorization line +256 772 200 448 / +256 750 018 888.

What is a reimbursement? When/ How does it apply?

Reimbursement is a refund to a member for expenses incured directly at any facility. Submit original medical documents and receipts from the facility to IAA head offices.

Can someone else use my Medical Card?

NO, each medical card is customized for a specific individual thus cannot be shared. When your limit is reached, call pre-authorization line +256 772 200 448 / +256 750 018 888 for advice.

What do I do under an Emergency situation?

Call for an ambulance at +256 772/0712 200400 or book the patient into the nearest health Centre (regardless affiliation to IAA) to save life but inform IAA on 0750018 888 / 0772 200448 within 48hours.

What are Generic Drugs?

Generic drugs are original or standard formulation of all branded drugs that have exactly the same
dosage, intended use, routine of administration, risks, safety, and strength as the original drug.

Do Generic Drugs work?

Generic drugs work and are recommended by WHO, supplied by the National Drug Authority of Uganda to all pharmacies and national medical facilities.

Does IAA give only generic drugs?

IAA prescribes both generic and branded using evidence-based practice & fit-for purpose prescription policies.

How do I access specialist services on IAA? Do I need a referral?

Call pre-authorization lines +256 772 200 448 / +256 750 018 888 to be advised.

What do I do when my limit is exhausted on the card?

Call pre-authorization lines +256 772 200 448 / +256 750 018 888 to be advised.

What are affiliate Health Service providers?

These are health facilities we partner with to offer medical services to our members. See list here

Can I move my inpatient limits to Outpatient?

NO – Benefits are not transferable from one to another.

Who do I call in case of further inquiries about the medical scheme?

You call/WhatsApp the Customer care help lines – +256 753 018888 / +256 772 200448.


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Call us now if you are in a medical emergency need, we will reply swiftly and provide you with medical aid.



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